Troubleshooting

Start with the part of the platform affected. For help, email contact@jerdog.xyz with the page, browser, approximate time, and error text.

Close and reopen the connection window after the page has finished loading. If options remain missing, reload the page once and check whether a browser extension or privacy setting is blocking the wallet sign-in.

Use the same connection method as before. Selecting another account may open a different wallet address.

My wallet needs to reconnect

Reconnect using the original social account, email, or external wallet and check the displayed address. The site can request a fresh ownership proof before reopening a protected record. See Wallet and profile.

My preview progress is missing

Feed JerDog saves preview rounds and rewards in the browser. Another browser, device, or private window has a separate save. Clearing site data or resetting the game can remove it.

Refresh balance restores play credits while preserving the current save’s history and rewards. Reset clears the save and requires confirmation. See Feed JerDog.

Game rewards do not appear in my profile

The preview’s rewards are local play records. They are collected inside the game and do not become wallet tokens. The profile displays the connected wallet’s USDC balance; live game statistics remain empty until the corresponding services launch.

A swap is unavailable

Quotes depend on the selected network, tokens, and available routes. Check the wallet’s network and the status shown in the swap panel. An unavailable route does not prevent local preview play. See Swap.

Airdrop questions

The Airdrop reference brings registration conditions, eligibility, referrals, social bonuses, and estimates together. Use the dashboard for your saved record and task status; contact support if an error persists.

Never share a seed phrase, private key, email code, or signed authentication message with support.